Non-Invasive Customer Approach
How to welcome customers without being pushy, increasing CR.
Observe the customer's body language Wait 30-60 seconds before approaching +2 steps
KPI ActionConversion Rate
Cross-Selling & Upselling Complementary Products Suggestion
Techniques for suggesting related products and increasing UPT.
Identify the main product chosen by the customer Suggest an accessory that completes the use (e.g., socks for shoes) +2 steps
Entrance Layout Optimization
Improve visibility of high-rotation products at the entrance.
Position "traffic drivers" to the right of the entrance Ensure display height does not block the view +2 steps
Effective Daily Briefings
How to align the team on the day's goals in 5 minutes.
Analyze previous day's results Share today's hourly targets +2 steps
KPI ActionSales vs Target